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All prices shown in our shop include VAT. For more transparency, the freight is added separately at the end, as they depend on total order weight and destination.
Only shipments outside Spain. In this case, European law dictates that the alcohol can only be imported for personal consumption. Calidad Gourmet limits this consumption to a maximum of 10 bottles per purchase. There is no limit for shipping to Spain.
To ensure a satisfactory experience from start to finish, we only work with reputable transport companies (SEUR). All shipments should be adequately protected with the necessary packaging to ensure the product arrives in perfect condition.
In principle, all products are available in our store, but keep in mind because of its craftwork condition many of our products have a limited production. In case the stock of one or more products are exhausted when you place your order and we had not been able to update this information in the store, we will contact you immediately to propose a similar product or refund you the full amount.
No. That is way we recommend you to indicate an address- for example, the address of work or familiar’s address- where someone can receive the package.
The delivery schedule is from Monday to Friday from 9:00 to 19:00 h.
In case the carrier will try to deliver the package and no one was at home to receive it, the carrier will leave a note stating the delivery attempt.. Please contact the transport company as soon as possible (especially if your order contains fresh products) through the phone number you will find written in the note, in order to agree a new delivery. For any problem remember we are at your disposal in info@calidadgourmet.com or phone +34 946 125 114
If one or more products have arrived damaged because of transportation, we will send a new product or refund the amount into the account of your credit card with which you have paid. Calidad Gourmet will bear all extra transport costs may occasion, provided the product has not been used, altered or tampered with.
If one or more products received do not correspond to your order, we will send the right products or refund the corresponding amount on your credit card. Calidad Gourmet will bear all extra transport costs may arise, provided that the product has not been used, altered or tampered.
To do so, please contact us via email at info@calidadgourmet.com within a maximum period of 14 natural days from receipt of the order, clearly indicating the problem or reason for return and attaching a photograph of the damaged product. Please keep in mind that so we can process any exchange or refund it is essential to contact us previously. Not accept any exchange or refund if we have not been notified before.
NOTE: It is important to verify the status of your purchase at the same time of reception and to observe any deterioration allegedly caused by transport, or an error in your composition, you indicate in the delivery note when signing.
Yes. If for any reason other than the above are not satisfied, you can return a product. In this case, after receiving the merchandise in its original packaging and in perfect condition, we will proceed to refund the corresponding amount in your credit card. However, note that the transport costs of the return will be on your own.
To do so, please contact us via email at info@calidadgourmet.com within a maximum period of 14 natural days from receipt the order, clearly indicating the problem or reason for return. Please keep in mind that so we can process any exchange or refund it is essential contact with us first. We do not accept any exchange or refund if we have not been notified previously.
If for any reason other than the above you are not satisfied with your purchase, please contact us by email at info@calidadgourmet.com within a maximum period of 14 natural days after receipt the order, clearly indicating the problem or reason for the return. In the shortest possible time we will contact you to find a satisfactory solution and tell the steps to follow.
Yes, if your order has not been shipped, we will refund your total amount.
If it has already been sent, you must return your order. In this case, after receiving the merchandise in its original packaging and in perfect conditions, we will proceed to refund the corresponding amount in your credit card. However, note that the transport costs of the return will be on your own. The deadline to cancel an order is 14 natural days since the reception.
In any case, please contact us at info@calidadgourmet.com.
Calidad Gourmet guarantees maximum security and confidentiality when you shop at our store. In a similar way you would make the transaction at an ATM. When shopping at Calidad Gourmet, data concerning to your credit card is encrypted using SSL security protocol and transmitted directly to the financial institution concerned, which is the one that accepts or refuses payment. Thus, the information transmitted by the network has a total security and Calidad Gourmet does not retain this data at any moment, so we can not see or archive them.
Calidad Gourmet respects your right to privacy: we will only use your personal data to offer a better service. Under any circumstances, we will sell or share it with others. At any time you may access them correct or cancel.
Las oficinas de Calidad Gourmet están situadas en:
C/ Juan Antonio Zunzunegui 12 Bis, Entreplanta Izq, Dpto 5
48013-Bilbao
Calidad Gourmet office is located:
C/ Juan Antonio Zunzunegui 12 Bis, Entreplanta Izq, Dpto 5
48013-Bilbao
Email: info@calidadgourmet.com
Teléfono: 946 852 078
